Contents
Contact Us
To get in touch with Crossroads Music, please go to the Contact Us page.
Download Help
How do I download the mp3s once I've purchased them?
Just log in to your Crossroads Music account and you'll find the mp3s available under "My Downloads"
A direct link to the your account is https://www.crossroadsmusic.com/checkout/
Why isn't every catalog item available as digital downloads?
Our plan is to eventually make our available catalog and available soundtrack available for sale as downloads. Right now, we only have some of the major releases. Stay tuned and thanks for your patience.
What is the quality of the files?
The downloads are MP3 format at 320kbps. These downloads are virtually indistinguishable from CD-quality audio and we think offer the best audio quality vs download time.
The "Listen" links don't sound CD-quality - is this the same as what I'm buying?
The streaming samples you hear when you click "Listen" or when you listen to a a playlist are of lower quality than the purchased, full MP3s. Encoding the samples at a lower bitrate allows you to hear the song samples faster with less time waiting for the files to load.
What software players can I use to play and arrange this music on a computer?
Examples of free compatible software players include:
* iTunes (mac and pc) http://www.apple.com/itunes/
* Windows Media Player (mac and pc) http://windowsmedia.com/download
* Real Player (mac and pc) http://www.real.com/player/
These are some of the most popular players, but many others support mp3 as well, please check your vendors and shop around.
Can I get my files any time?
Yes. You can collect your files immediately after completing the checkout process by following the link to the "My Downloads" area, or you can use the link in the email we send you to access the download area at another time. However it is possible that at times of very heavy demand or in case of exceptional technical problems you may be requested NOT to collect your file(s) immediately.
My files don't play properly, or don't play to the end. What do I do?
Keep trying! If you didn't experience any error messages during download, then your files should be fine, and any playback problems will be to do with your own player. Check the file size on your player, and compare them with the file sizes given on the website. If they match, then the songs have downloaded properly and there is probably a problem with your player. If you still have problems, contact us and we will try to help you.
Can I download multiple copies of my purchased songs?
You can download a second copy of the files to a second computer/storage device OF YOURS. We guarantee that a second copy will be available to you for up to thirty days after the date of purchase.
Will these downloads work with my iPod?
Yes - we use the MP3 format which is compatible with the iPod as well as just about every portable digital music player that we can imagine.
Why are some tracks not available to buy individually?
A small number of tracks can only be bought as part of a whole album or single, and cannot be bought individually. This is because they are either very short or very long. In the case of very short tracks we don't believe it is fair to sell them for the full price of an individual track. In the case of very long tracks (duration of longer than 10 minutes) the relatively low price of an individual track is not in fair proportion to the length of the track. If you download these longer tracks as part of an album then the cost per track should not exceed $0.99.
Is downloading this music legal?
Yes. Unlike downloading mp3s from Peer-to-Peer networks, all tracks sold through this website are 100% legal and the artists and songwriters receive royalties for every sale, by buying from us you are helping to support the artists and songwriters.
How long does it take to download a track?
Downloading the average MP3 on a broadband connection should take you less than 1 minute. If you are on a dial-up connection, expect this download to take a few minutes.