HOW TO ORDER PRODUCTS (for wholesale customers only)

RETAILERS TO CONTACT YOUR ACCOUNT EXECUTIVE DIRECTLY:

ACCOUNTS IN THE FOLLOWING STATES:

AL, AR, AZ, CO, FL, GA, IA, KY, LA, MS, MT, NE, NV, NM, OR, SC, TX, VA, WI.
CONTACT: TRAVIS WYNKOOP: travis.wynkoop@crossroadsmusic.com (800.966.7664 x330)

ACCOUNTS IN THE FOLLOWING STATES:

CA, IL, IN, KS, MD, MI, MN, MO, NY, NC, OH, OK, PA, TN, WV.
CONTACT: TY GILPIN: ty.gilpin@crossroadsmusic.com (800.966.7664 x320)

ACCOUNTS IN THE FOLLOWING STATES:

AK, CT, DC, DE, HI, ID, ME, MA, NH, NJ, ND, RI, SD, UT, VT, WA, WY.
CONTACT: (800.966.7664)

ORDERING PROCEDURES

TELEPHONE ORDERS

Hours: 9:00 a.m. - 5:30 p.m. EST, Mon. - Fri.
Toll Free (Orders Only) (800) 966-7664
Fax (24 Hours) (828) 684-3066

To place an order with Crossroads, have your retailer account number ready for the Account Executive. Be prepared to give the purchase order number. Please read the correct item number first, followed by the quantity needed. Item numbers are displayed on the Crossroads catalogs, or on the specific products. Title verification and immediate stock checks are given after each title ordered by phone. All orders will be shipped within 16 working hours (under normal conditions) unless otherwise stipulated.

MAIL, FAX AND EMAIL ORDERS

The retailer account number should be noted on all correspondence (i.e., purchase orders). Be sure to include shipping preference if different from the normal requirements. Give the item number, quantity and title. Type or write legibly and verify all item numbers to prevent delayed shipments. Please include a contact person, phone number and email address where they may be reached during regular business hours.

Send orders to:

Order Entry Department
Crossroads Music
PO Box 829
Arden, NC 28704-0829

Fax (24 hours): (828) 684-4495

Email (24 hours): sales@crossroadsmusic.com

STREET DATES

In an effort to create fair competition and maximize marketing impact among all retailers, specific new releases will arrive with notice indicating the "street date". On this designated street date new release products should be displayed and made available for sale in all retail locations. Product should not be placed for consumer purchase prior to the official street date.

SHIPPING

All orders will be filled and shipped within 16 working hours (under normal conditions) unless otherwise stipulated.

When no shipping instructions are given, shipments up to 400 pounds are shipped FedEx Ground or UPS. Shipments in excess of 400 pounds will usually be shipped by truck. Please include complete street address as FedEx Ground or UPS cannot deliver to P.O. boxes. Crossroads will not be liable for lost or damaged orders that are requested to be sent via the postal service. Retailers may request that their shipments be held in the warehouse for pick-up. Such orders will be held a maximum of seven days. After this time they will be shipped via regular routing or returned to stock at Crossroads' discretion with a 10% restocking fee. Refused shipments will also receive a 10% restocking fee.

SHIPPING PROBLEMS

All discrepancies (i.e., shipping errors, damaged or defective product) must be reported within 15 days of the invoice date. Simply notify the Account Executive with the reason for the return and action requested; this will expedite the request. Return all shipments freight prepaid via a traceable method (i.e., FedEx Ground or UPS). Any shipments returned freight collect will be refused. Credit will be issued after we receive, verify and process the returned product. If the mistake was from Crossroads, we will credit the freight to the retailer account. Retailers should not make any adjustments to their account without a credit memo. This could result in delayed shipments.

SPECIAL HANDLING PROCEDURES

DROP SHIPMENTS

Both domestic and international drop shipments are allowed; however, international drop shipments for individuals or APO or FPO addresses will not be accepted. A charge of $5.00 will be added to each domestic drop shipment and $7.50 to each international drop shipment. C.O.D. customers are not eligible for drop shipments.

RUSH CHARGE

Guaranteed same day rush service is available if orders are placed before 2:00 p.m. CST. A rush charge of $5.00 will be applied to orders of five (5) titles or less. Each additional 1-5 titles will receive a $5.00 charge. The rush charge only applies to handling; if faster freight is required, please request it at the time of order.

MINIMUM ORDER

A $3.00 service charge will be added to all orders less than $25.00 (wholesale) There will be no minimum order amount or service charge for first time orders or for the processing of backorders.

HOW TO RETURN PRODUCTS: THE E-Z RETURNS PROGRAM!

CONDITIONS

1. All product is sold on an exchange/credit basis only. Cash refunds WILL NOT be issued for credit balances.

2. All OVERSTOCK product is returnable (unless otherwise noted) after 90 days from date of invoice, and for up to one year from date of purchase, as long as the product remains currently active in the Crossroads system. SERVICE ITEMS and DEMOS may not be returned at any time. All DEFECTIVES and MIS-SHIPMENTS are fully returnable. If the mistake was Crossroads' we will credit the amount of freight to the retailer account.

3. All product to be returned must have been purchased from Crossroads.

4. All products must be current and in active status in Crossroads' inventory. For a listing of current and active product eligible for return to CNI please visit the 'Product Search' section of CNI's website at: www.cnidist.com .

5. Discontinued, deleted or out-of-print items will not be accepted for return. Crossroads will make a reasonable effort to notify the retailer in advance of product that is to be discontinued or deleted in order to provide the retailer a sufficient amount of time (usually 60 days) to return such product for credit.

6. All items returned must be in perfect re-salable condition (i.e., no shelf-worn or used items). In the case of defectives, attach a note indicating all defects and stop the tape or video at the point of the defect. All items must be returned in original packaging (i.e., original shrink-wrap, slipcase,complete sets, etc.) and free of markings, store labels and stickers. Products returned with store markings, labels and stickers will be subject to an additional processing fee.

PROCEDURE

RETURN AUTHORIZATIONS ARE NOT REQUIRED -- but are STRONGLY SUGGESTED for retailer documentation purposes!

1. Simply package all returns neatly and securely along with the retailer account number, invoice numbers, item numbers and titles, and reason for the return (i.e. packing list). Invoice numbers are not required, however, returns without invoice numbers will be credited at a lower rate. (See section on crediting, restocking and processing fees.) Enclosed items will be checked by CNI against the retailer's invoice history file for purchase date and return eligibility.

Address all returns to:

E-Z Returns
CNI Distribution
5584 Mt. View Road
Nashville, TN 37013-2311

2. Ship all returns prepaid via a traceable method. Returns shipped C.O.D. / FREIGHT COLLECT will be refused. Pack all items of the same title in one carton. Defective returns and mis-shipments should not be mixed with other overstock returns and must be clearly marked and separated from other return products. Mark all cartons 1 of 5, 2 of 5, etc.

NOTE: As a courtesy to the retailer, CNI will repackage and send back ineligible product returns in reasonable quantities (usually 5 units or more) along with a Return Discrepancy Form indicating the reason for the return. The retailer's account will be charged the appropriate freight and a $3 handling fee for this service. Any ineligible product remaining at CNI in smaller quantities (usually less than 5 units) will be discarded after 45 days unless CNI is contacted by the retailer and other arrangements are made. Please contact your Account Executive if you have any questions about this service.

3. CNI will issue credit to the retailer account after we receive and verify the returned product. Retailers should not make any deductions to their account without a credit memo as this could result in delaying future shipments.